AT&T will give a $5 credit to customers for its major outage downtime | Mashable.
AT&T will give a $5 credit to customers for its major outage downtime
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| AT&T is offering customers a $5 credit for the nationwide cellular outage last Thursday. Credit: Jeenah Moon/Bloomberg via Getty Images |
Were you affected by the AT&T outage that left customers unable to use their cellular service this past Thursday?
AT&T would like to make it right by issuing a $5 credit to your account.
That's right. Five bucks. According to AT&T, that amount is the equivalent of one day of service on an average AT&T mobile plan.
"We recognize the frustration Thursday’s outage caused & know we let many of our customers down," the official AT&T account posted on X. "To help make it right, we are applying a credit to potentially impacted accounts to help reassure our customers of our commitment to reliably connect them - anytime and anywhere. It will take 1-2 billing cycles to see the credit, depending on when their bill closes."
The company offered an apology on a webpage that was set up to provide customers with details of the credit offer titled "Making it right." The mobile carrier said it's taking steps to ensure a similar outage does not happen again in the future.
AT&T suffered a major outage on Thursday, affecting users all across the U.S. Some customers couldn't use their cell service for 5 or more hours. The outage was so severe that AT&T customers' experience began affecting downtime reports of various web services and other mobile carriers. Customers at companies like T-Mobile were reporting downtime due to their inability to call AT&T customers, unaware it wasn't their service provider causing the issues.
The reaction to AT&T's $5 credit has been mixed, with some customers appreciative of the offer and others noticing the various caveats to the offer.
$5 may seem like a fair credit to a customer on a single phone plan. However, according to a footnote on AT&T's website for the offer, the $5 credit is per account, not per device. This means that an AT&T customer with multiple phone lines on their account will only receive a $5 credit in total.
In addition, the $5 credit will not apply at all to customers with an AT&T Business account or customers who use AT&T's prepaid service. Customers of Cricket Wireless, a cellular provider owned by AT&T, will also not be eligible for the $5 credit.
AT&T customers do not have to do anything to receive the $5 credit if they are eligible. AT&T says the amount will be credited within one or two billing cycles.
Topics AT&T Smartphones
Oh boy, i can halfway pay for a big mac meal at mcdonalds for that….
ReplyDeleteHonestly with how much we are spending should be closer to $20 at least…
I laughed and laughed. I couldn’t work for 5 hours, so I guess that’s good compensation. Thanks #AT&T
ReplyDeleteIf you break it down, that’s more than fair. People will complain no matter what they do.
ReplyDeleteI thought this as well. The average cost per day per line is less, so $5 is very fair!
Deletewell ok then. If thats the case, then not fair. We have just as many as you.
DeletePeople still work from home!
Deleteactually, if people are paying for their services to work and they don’t, that is an AT&T problem.
Deletethis is absolutely fair for 1 phone line..... for our account we had 4 affected lines. Should be $5 per line, but it's not, the credit applies per account.
Deletevery true, girl
DeleteHow about everyone switches to metro pcs or t-mobile.
ReplyDeletewe love tmobile! Best move we ever made over here.
Deletewe switched from AT&T to T-Mobile 2 years ago. Best decision ever!
DeleteSo glad I fired AT&T months ago ... they are without a doubt the worst. Ya'll don't go spendin' that $5 all in one place now ...
ReplyDeleteAT&T stands for "Ain't Talking & Texting" today.🤣🤣🤣
I'm calling JG Wentworth right now.
ReplyDeleteThat is awesome, at least they are giving something. Thanks AT&T.
ReplyDeleteConsumer cellular no issues. My bill is half what I used to pay at AT&T still have the Internet unfortunately because it’s the only Internet in my area and it always goes out but I still have to pay the bill!
ReplyDeleteIt was one day.... I would guess.. yes just a guess that the average bill is $50 a line(month)... so one day would be $1.60. Think the $5 isn't fair. ? And people probably got a few things done that day instead of staring at their phone! 🤣
ReplyDeleteWell, this is going to cost them $185/Month cause I'm switching carriers
ReplyDeleteThis is an example of how a company has an issue and reacts. The result could be a great company response taking care of their customers or in this case just how much they DO NOT care about their customers.
ReplyDeleteAfter taxes and fees, we will probably owe them money 😳
They charge you more than that to turn your service on.
ReplyDeleteThe day this happened, one of our customers walked into our business and asked if we had free wifi
ReplyDeleteWaiting for the government to make us blame it on out taxes as earned income and take $ 4.50 of it.
ReplyDeleteI at least hope that is PER LINE! I had 5 phones without service! Nope. $5 per account. What a rip-off!
ReplyDeletenope. Per account
Deleteyeah. That makes their "making good" worthless
DeleteIt should be more!
ReplyDeleteBack in the day that would get you a new ringtone
ReplyDeleteMy bill is 220.00 per month, that's like 7.00 per day. They owe at least 21.00 dollars. Wtf is 5.00 dollars 🤣 🤣 🤣 🤣
ReplyDeletethe service was down 12 hours, so by your own math you are only owed $3.50
Deletetry 3 days, I was in the smokies on vacation.
DeleteYou could grt a subway sandwich for that much 😋
ReplyDeleteJust saying 🤨
Are we sure about this, all i noticed was a whoops we are sorry text so far
ReplyDeletethey said the credit will apply in 1-2 bill cycles. It is not immediate.
DeleteOf course not. Amazing how they can get the FEES on your bill in seconds,..but credits?...well those will take a bit of time!
DeleteI didn’t even get a text. But as soon as my phone came back online they hurried up and took my payment out of the bank.
DeleteI don’t doubt that one bit!
DeleteAt least they give something..I went days without power or internet at home and......not a darn penny
ReplyDeleteGlad I left them.
ReplyDeleteThey can keep that lil funky 5 dollas
ReplyDeleteWow that’s awesome 5 bucks I’m so happy now. Thank you AT&T you just made my day lmfao
ReplyDeleteWas it $5 per line credit or just $5 for the whole bill?
ReplyDeleteThanks for clarification
DeleteI received an email 5 per line
DeleteI haven’t received anything from them
Deletethis is what was stated in the email I received.
Delete*Credit does not apply to AT&T Business, AT&T Prepaid or Cricket.
One $5 credit per account on your AT&T Wireless account.
Bill credits will typically be applied within 2 bill cycles.
mine said 5 dollars per account with 6 lines. 4 out very very inconveniently.
Deletethe link texted said $5 per account. Not line.
Deletethat is what my text said also.
DeleteThey can keep it !
ReplyDeleteGlad I got Verizon
ReplyDeletespectrum here good
Deletewhere I am they were out too, and TMobile
Deleteman worked just fine
Deletemy AT&T worked fine, it isn’t like they said “let’s mess up their day!”
DeleteTake your monthly bill, divide it by 30 (30 days per billing cycle) some wouldn’t even get $5!😂 What did you expect to get for one day!
ReplyDeleteSigned, A Verizon Customer (who doesn’t argue with fb strangers! It’s weird)😂😂
now times that by 7 lines on the account, and $5 PER ACCOUNT, not per line
DeleteHey! I don’t have dog in the fight! Refer to the end of my original comment!🤗😘
DeleteEh, at&t costs less than $3 a day (on my bill) and I was without service for almost 8 hrs, so $5 is actually pretty decent. Now where that gets dicey is for people who rely on that service to conduct business or for those who needed emergency services during that time.
ReplyDeletePeople are complaining over them giving back $5 for inconvenience to you. You should be thankful. Duke energy doesn’t give you crap when your power goes out. As a matter of fact they are now charging you a restoration fee and they’ve raised their rates.
ReplyDeletehttps://media.tenor.co/4bzQoQn44M4AAAAC/judgemental-aristocrat.gif?t=AAYSQYCaddgHAsO0Sw2Ytg&c=VjFfZmFjZWJvb2s&fbclid=IwAR0l0yaoH8h7aARuCsqHj-6ChpAYhturtNpqnwfJlfYj3g0rU77WZSS2bfc
ReplyDeleteVerizon is shit, switched from Verizon a year ago to AT&T and couldn't be happier.
Deleteit’s meeeee 😭🤣
DeleteNext month they’ll add a 5 dollar fee for something and get them right back lll
ReplyDeleteProrated for a few hours out of a 30 day pay period.
ReplyDeleteThem class action lawsuits are loading.......
ReplyDeleteOutage lasted about a day, let's say your bill is 80, one day is like $2.60.
ReplyDelete$5 seems about fair tbh
Shows how much AT&T cares about their customers
ReplyDelete“It’s Boeing. We apologize for 2 back to back crashes of brand new planes within 4 months, which may have impacted you and made a widow out of you.
ReplyDeleteAs a valued customer, we are committed to doing better. Please accept this $5 flight voucher as a token of our appreciation.”
Such an insult to their customers.
ReplyDeleteHow is At&t going to give its customers a 5 dollar credit when they were out a whole day from 6 am to 5pm the cell phones switched from AT&T to T-Mobiles network to Verizon network. To me it seems like they all are sharing the same towers because T-Mobile & Verizon went out as well. AT&T should pro rate every ones bill at least $25.00-$30.00 for the day. They need to pro rate the customers bill like spectrum does every time they go out during the month.
ReplyDeleteHow about reimburse me for time I lost not being able to log on for WORK.
ReplyDelete“…and I’ll give Audrey a quarter too”
ReplyDelete$5 per minute right?
ReplyDeleteSounds like Spectrum 🤮
ReplyDeletexfintiy is infinitely better than
DeleteI wish I could get Xfinity where I live now. Spectrum sucks.
DeleteI don’t even have AT&T and feel insulted. That’s laughable! Sorry to all the AT&T clients lol
ReplyDeletewhy, I pay less than $2 a day and I wasn’t out but half a day
Deletewell that’s good! I know some people who were out for the whole day and they certainly don’t pay $2 a day, sounds like you have best case scenario. At the end of the day, AT&T couldn’t help what happened, it was nature, so them giving anything at all is nice.
Deletei have 3 lines and I’m making payment on 3 phones and a watch, my bill is $175 a month. All 3 lines are unlimited. Not sure how they are paying more.
DeleteIs that $5 per line?!?!
ReplyDeleteWhen this happens remember you can always text, send messages
ReplyDelete@KaciWebb you’re gonna be rich.
ReplyDelete$10.31 is the cost of my devices daily rate… I think they miscalculated.
Deletehttps://media.tenor.co/KEOW2dMXYvwAAAAC/stu-dealing-with-the-thicc-lineup.gif?t=AAYSSBqaa0UDg8p6dQ4yrw&c=VjFfZmFjZWJvb2s&fbclid=IwAR3e7uTukxuFpWhRS6g8PQf5oWlIS1xtL_fKdUVHs7-9c6gi434iZ_K-2nY
Delete@KaciWebb you pay $300+ per month for each device?
DeleteI've been on boost and never had a problem and my bill is half of what at&t was gonna charge me
ReplyDeleteNo one can beat visible, I’m currently using spectrum and both of which use Verizon towers.
ReplyDelete3 months of epix lmao the second I had service I was on the phone.
DeleteI’m happy I switched over to T-Mobile. Been with AT&T for decades and I was robbed 😭
ReplyDeleteThis is what I got from the cable people for making me miss the ball drop, on my app. I was able to watch it on FB in real-time, but I pay for the service…
ReplyDeleteI got that money back, and this should be no different.
I love how @Xfinity says stream anywhere anytime with their xfinity app but you litterally cannot stream while traveling. I’ve missed so many home nfl games while traveling because I wasn’t in my state. What’s the point of a streaming app if you can’t stream.
Deleteyou should call them for a credit, too. Once you have the dates in question, tell them you want a credit or something, for the inconvenience.
DeleteThat’s ridiculous. Even if the time passed, call to say and ask, anyway. They don’t need to know the exact times, but they can see when activity is particularly low.
they won’t they say it’s up to networks to allow us to stream out of state. I get “location issue” in my state I’m good. It’s only while traveling and Xfinity legit says. Stream anytime any place. That’s 100% false advertising
DeleteI’d still call, and force the issue. You have to pay them 100%, for 60-80%, depending on where you are/what you’re doing. Not fair. Speak to a supervisor. You don’t have to rail up, but they need to know.
DeleteI’d tell them if it’s up to the networks, don’t promise it! The least they could do, is change their ads, once it costs them.
Egregious practice, and they don’t want to lose, when they should.
When I got my money for the ball dropping, the woman said, “you want a credit for missing the ball drop?”, like it was about to be a joke. I said, “YES. I pay for a service, and I didn’t get it.”
DeleteI told her I saw it on FB, but it’s about the principle! 🤷🏽♀️🙂
oh I’ve messaged them many times but they say they can’t control it. Some channels don’t allow tv to go out side your home area. But that still doesn’t make sense to why it won’t let me connect to a local cbs when a game is on. I’ve tried vpn’s and more. I don’t stream much at all through xfinity. But when u advertise (I also just pulled it up) stream anywhere anytime. You should be able to
Deletethat’s beyond… Short of canceling service, I don’t know what else you can try. That’s ridiculous, and again, they continue to get away with it, which is worse. Ugh:/..
Deleteoh we are cutting the cord. Just waiting for a day off to turn the boxes in. So I can get an actual receipt showing I turned them in.
Deletenice! You can’t get what you pay for, then what are you paying for. 🙏🏽🙏🏽
DeleteActually considering the strength of the x class flares we just got clipped with, it wasn’t that bad.
ReplyDeleteNo fan of the demon class AT&T, but this wasn’t on them. This time.
That’s more than they gave us when their 911 service went down and we couldn’t call an ambulance. Obviously we dropped them
ReplyDeleteI call and complained got 50.00
DeleteIt will not stop a class action lawsuit that will only benefit the lawyers on both sides.
ReplyDelete5 ?$ should be more
ReplyDeleteCool, wasn’t able to use my phone for over 24 hours
ReplyDeleteBig deal dig deeper
ReplyDeleteIs that per line
ReplyDeleteToo late. Already plan to switch since I'm out of contract
ReplyDeleteMeh, first outage in the 14 years I’ve been with them. Pretty good reliability overall.
ReplyDeleteHeck Google gave me four dollar credit when it went down in the middle of the night for 3 hours. AT&T has been the worst since it became AT&T. that was in 1984. Its customer service has been terrible from the beginning. they were among the first companies to move all customer relations to India. They have been screwing over customers from the beginning.
ReplyDeleteSuch a deal. I'd be happier if the CEO lost 25% of his compensation for the year.
ReplyDeleteWe followed the common page and it seemed we had similar interests. If you are also interested in becoming friends with me, send me a friend request.
DeleteYeah. It’s why I’m switching. They’ve been overcharging. And now this crap. Forget them
ReplyDeleteWhen my girlfriend called the day of she got a $25 credit 🤔
ReplyDelete$5. ?? Lol I’ll never notice the discount but I sure noticed the outage. I really wish I still had a landline.
ReplyDeleteWe followed the common page and it seemed we had similar interests. If you are also interested in becoming friends with me, send me a friend request.
DeleteThey’ll raise their fees later to make up for it 🙄
ReplyDeleteCan we say bend over?
ReplyDeleteWell it should be prorated and they should credit you one day out of the month
ReplyDeletehttps://giphy.com/gifs/ric-flair-V80llXf734WzK
ReplyDeleteThey are so filthy rich. They need to accommodate the customers more than $5
ReplyDeleteBe grateful. Every time I had an outage from AT&T (quite often) they wanted to charge me money to fix their equipment. I was never offered credit.
ReplyDeleteWe followed the common page and it seemed we had similar interests. If you are also interested in becoming friends with me, send me a friend request.
DeleteWe got about $7 for 2 weeks during the spectrum, Disney fiasco.
ReplyDeleteBring back the phone booth. With my pager
ReplyDeleteSSSOOOOOOOO if someone had a deal worth 10k and your outage killed the deal all their getting is $5 🤣🤣🤣🤣🤣🤣🤣
ReplyDeleteYeah & it's divided into 2 mos credit! So $2.50 for 2 mos! Lol
ReplyDeleteThat’s Not even a Starbucks coffee ??!! Nah thanks
ReplyDeleteThus isn't the first time. On January 2nd a tower near my home went down. I could get service if I drove 3 miles up the road. When I called to ask about what was up, I was told tower was having maintenance. I waited for 7 days. Still no service on January 8th. Needless to say I switched providers
ReplyDeleteGuess what? Your new service uses the same tower!
Deleteperhaps. But I did not lose service during the nationwide outage of AT&T and others. Also my internet signal is always "excellent" as opposed to the "fair and/or good" I had with AT&T.
DeleteWhat a joke glad I don’t have At&T
ReplyDeletewhy so much? a buck would suffice, don’t you think? 🧛🏻♀️🧛🏻♀️🧛🏻♀️
ReplyDeleteDon’t spent it all in one place 😂
ReplyDeleteHow about 6 months of free HBO? F#$^ cheapskates.
ReplyDeleteI’ll take it.
ReplyDeleteI guess there service is worth about 5 bucks.
ReplyDeletePlease keep it
ReplyDeleteReally cheap!
ReplyDeletesounds about right for a trillion dollar company
ReplyDeleteWow 5$
ReplyDeleteBe careful if you exert too much and get a worm out of your…
ReplyDeleteTaking my credit and putting on red at the boat
ReplyDeleteWhoo hoo lmao
ReplyDeleteThat’s it? People list a work day.
ReplyDeleteWhole 5 wow
ReplyDeletelol $&@& your credit that’s bull $&@$
ReplyDeletehttps://giphy.com/gifs/eddie-murphy-trading-places-breaking-the-fourth-wall-6wcTIgPyxKoXS
ReplyDeleteI get me a biggy bag
ReplyDeleteMulty billion company and $5 to customers, god knows how many customers lost hundreds over that and a lousy $5
ReplyDeleteWrong again, BOZO!
Deleteask me if I are what you say or comment
DeleteYou are a dumbass
Deletelost hundreds how exactly?
Delete💩
ReplyDeletehttps://media.tenor.co/AQz3_zaiD14AAAAC/hysterical-laughter.gif?t=AAX3DBk_bTkKVPYUzQlXMQ&c=VjFfZmFjZWJvb2s&itemid=25735842&fbclid=IwAR00lBOFdQcG9lUkgfae9Ozs4tOkd1VFvLuLwZ9wqbzU1UE7KN0SUCpCcU8
ReplyDelete$5?????????????????
ReplyDeleteFree coffee on AT&T.
ReplyDeleteYall complaining it’s not enough did you math it? Your monthly rate/bill divided by how many days in the month. This will give you the cost per day for your service.
ReplyDeleteI don’t have this carrier and I’m not being snarky just honestly curious.
AT&T , 5 dollars ? don't even bother ..
ReplyDeletehttps://youtu.be/qwZTnoQq6xY?si=alL0c9tu7vGGNsHu
ReplyDeleteHow incredibly generous of them (sarcasm). Google Fiber goes out for a couple hours and I get more than that in credit. Too big to fail is complete bs.
ReplyDeleteLol, 🤣 I tell , it no spy balloon 🎈 💭 it weather balloon .. see we not get information on how to shut your power grid down 👇 you go eat noodle now 🍜 you got $5'dollar 😂😆😅🤣
ReplyDelete“Sorry that you died from not being able to call 911. We will send $5 to your funeral.”
ReplyDeleteShit I didn't get shit from my company
ReplyDelete😭😭😭😭💀💀💀💀💀💀💀💀💀💀💀💀
ReplyDeleteWow. They're going all out.
ReplyDeleteHmm
ReplyDelete🇺🇸
ReplyDelete"$5 may seem like a fair credit to a customer on a single phone plan. However, according to a footnote on AT&T's website for the offer, the $5 credit is per account, not per device.
This means that an AT&T customer with multiple phone lines on their account will only receive a $5 credit in total.
In addition, the $5 credit will not apply at all to customers with an AT&T Business account or customers who use AT&T's prepaid service.
Customers of Cricket Wireless, a cellular provider owned by AT&T, will also not be eligible for the $5 credit."