AWS outage: Amazon Prime, Alexa, Snapchat, more down in massive internet outage.

AWS outage update: Amazon, Alexa, Snapchat, Reddit, more hit by massive outage

Huge swaths of the internet went down early Monday morning

By 

Matthews Martins

 on October 20, 2025

Credit: Screenshot: Downdetector.com

UPDATE Monday, 5:07 p.m. ET: Amazon indicated its AWS services were well on the way to fully recovering.

"We continue to observe recovery across all AWS services," the company wrote in an update to the AWS status page. Updates from the company heading into Monday evening, eastern time, suggested its efforts to mitigate AWS' issues were steadily resolving the problems.

UPDATE Monday, 3:05 p.m. ET: Amazon said its efforts to fix issues with its AWS services appeared to be working, just hours after its popular cloud services platform suffered a major outage during the early hours of Monday morning. The company wrote that it saw "decreasing networking connectivity issues" in its most recent update on its status page.

And at 2:20 p.m. ET, the company wrote that its "mitigations to resolve launch failures" were progressing and that it expected "launch errors and network connectivity issues to subside" as it worked to apply fixes more widely.

More on the AWS outage: Is Canvas still down?

UPDATE Monday, 1:25 p.m. ET: Amazon wrote that it was still working to resolve issues with its widely used AWS service.

"We continue to apply mitigation steps for network load balancer health and recovering connectivity for most AWS services," the company wrote in an update to the AWS status page.

The latest issues came after a massive outage in the early hours of Monday morning, eastern time. We'll continue to update this story, and you can read further details about why the crash occurred.

UPDATE Monday, 12:20 p.m. ET: Amazon wrote it was working on correcting the underlying issue that caused renewed issues with AWS on Monday.

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"We have narrowed down the source of the network connectivity issues that impacted AWS Services," read the latest update from the AWS status page. "The root cause is an underlying internal subsystem responsible for monitoring the health of our network load balancers."

UPDATE Monday, 11:35 a.m. ET: Amazon confirmed it was looking into "the root cause for the network connectivity issues that are impacting AWS services such as DynamoDB, SQS, and Amazon Connect," in its most recent update to the AWS status page. User-reported issues for a number of services were on the rise at Down Detector, including FanDuel, Snapchat, Apple Music, and many more.

UPDATE Monday, 11:15 a.m. ET: Hours after seemingly stabilizing, Amazon Web Services (AWS) is again reporting issues, seemingly confirmed by a massive uptick in user reports on Downdetector. It's unclear which sites will be impacted, but Downdetector error reports are rising for Venmo and slowly rising for several other services. We'll continue to update this story, and you can also read more about why this morning's crash occurred.

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Amazon services, including Prime and Alexa, as well as other internet services including Snapchat, Roblox, Lyft, and more appear to be disrupted, according to Downdetector.

The reported issues began shortly after 3 a.m. ET, according to Downdetector.

Amazon Web Services' status page first reported the issue at 3:11 a.m. ET. The page confirmed engineers were investigating the ongoing issue and had potentially identified the root cause as of 5 a.m. ET.

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As of 6 a.m. ET, AWS reports services to be recovering, which is consistent with a drop of reported issues across impacted sites, per Downdetector.

SEE ALSO:AWS outage list: Roblox, Fortnite, Snapchat, Signal, and more

Many sites and services rely on AWS to operate, which can cause a ripple effect across the internet when disrupted.

(Disclosure: Downdetector is owned by Ziff Davis, which also owns Mashable.)

Sites impacted by AWS outage

Here is a partial list of websites or services seemingly impacted by the AWS problems, according to Downdetector:

• Snapchat

• Amazon

• Roblox

• Robinhood

• Amazon Alexa

• Ring

• HBO Max

• Chime

• Venmo

• Lyft

• Prime Video

• Fortnite

• Disney+

• Hulu

• Roku

• Signal

• IMDb

• United Airlines 

• Amazon Music

• Reddit

• Character.AI

• AT&T

• My Fitness Pal

• Steam

SEE ALSO:Amazon internet outage reactions hit full meltdown

It's important to note that not all services were knocked offline completely by the outage. Reddit for example, is reporting degraded performance as it deals with issues in "Reddit infrastructure." The issues, while not explicitly tied to the AWS outage, were observed to be occurring at the same time.

Slack is also experiencing significant performance issues attributed to an "upstream provider," but the service is still functioning Monday morning.

This is a developing story. More details will be provided as they become available.

Topics Amazon Amazon Alexa Snapchat