Xbox is down: suffers major outage, preventing sign-in and game launches
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| Credit: Thomas Trutschel/Photothek via Getty Images |
Updated at 3:06 p.m. CT: Shortly after the publication of this article, Xbox Support posted an update on X, apologizing to users for the long wait for a fix. "Things are slowly improving, though players worldwide may still experience failures launching games, along with potential sign-in and purchase issues," the post reads.
Microsoft's Xbox is currently experiencing widespread service disruption. The tech giant's games division has confirmed outages affecting multiple parts of its online ecosystem, according to VGC.
As of this writing, Xbox's own status page lists "major outage" conditions across four services: Account & Profile, Games & Gaming, Store & Subscriptions, and Apps & Mobile.
The Account & Profile status warns that users may be unable to sign in, may get disconnected mid-session, or may lose access to features that require sign-in, including most games, apps, and social features. The Store & Subscriptions page notes that some games may not appear in the Store, while the Apps & Mobile status flags problems launching apps.
All four services list the issue as identified, with a fix still pending.
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Data from outage-tracking site Downdetector shows the bulk of user complaints center on launching games, which accounts for 65 percent of reported problems, followed by gameplay issues at 13 percent and server connection problems at 12 percent.
The official Xbox Support account acknowledged the issue on Sunday morning, stating that engineers were "actively working to mitigate" errors affecting sign-in, game libraries, and game launches, and pointed users to its status page for updates.
Team Xbox then posted a follow-up update at 2:03 PM EST, stating "our teams are focused on multiple investigation angles and remain hard at work. Thanks for your patience while teams keep working — we'll share more details as they become available."
The outage comes just a week after PlayStation Network suffered its own multi-hour outage, which VGC reported began shortly after the open beta launch for Marvel Tokon: Fighting Souls, leaving PS5 owners locked out of PSN and any games requiring a sign-in.
Topics Xbox Video Games