Ticketmaster hackers are holding data of 440,000 Taylor Swift ticketholders for ransom | Mashable.

Ticketmaster hackers are holding data of 440,000 Taylor Swift ticketholders for ransom

The hackers have upped their ransom demand to $8 million.
By Matthews Martins on 
Credit: Mashable composite: Jaap Arriens / NurPhoto via Getty Images; Gareth Cattermole / Getty Images

Comments

  1. Mark me safe from this 😂

    ReplyDelete
  2. Who the hell thinks Swifties' data is useful?

    ReplyDelete
  3. Hi! I’m still trying sell my 4 tickets. I don’t want them to go to waste since we can’t attend, not looking for anything higher than the actual price or below thanks. 😍🙏

    ReplyDelete
  4. Looks as if it's time for legitimate industries to form units to "collect" from the hackers themselves. The governments and law enforcement communities don't seem to care to do anything about them.

    ReplyDelete
  5. Look what you made me do?

    ReplyDelete
  6. I appreciate the hackers including surge pricing so Ticketmaster really gets to experience what it’s like using Ticketmaster.

    ReplyDelete
    Replies
    1. Just wait until they try to pay the 8 million and get hit with a service fee, a convenience fee, a mobile payment fee, and what the hell, throw in a 3% electronic processing fee as well. Total ransom: 27 Million.

      Delete
  7. LiveNation was trying to pay the initial $1 million ransom, but as they kept hitting refresh trying to get through, the price went up to $8 million.

    ReplyDelete
    Replies
    1. Dynamic Ransom Pricing ™️

      Delete
  8. Does the ransom include the ransom handling fee or will that be added at checkout?

    ReplyDelete
    Replies
    1. One million for the actual tickets. An additional seven million for fees.

      Delete
    2. For your convenience

      Delete
    3. Getting hacked has never been easier.

      Delete
    4. $2 million email delivery fee.

      Delete
    5. They should make ticketmaster sit in a 12 hour queue for the chance to buy them back. Then when that inevitably fails, they should make ticketmaster buy them at 200x face value from bot accounts.

      Delete
    6. That's a "convenience charge"

      Delete

  9. All the customer data stolen is the real problem.

    Ticketmaster can invalidate and reissue barcodes easily. They cost virtually nothing.

    Unfortunately these hackers are ransoming your data.

    I personally detest that ticket sellers take so much personal info when selling tickets. Yes, I know they say they are trying to stop scalpers and even maybe that is so. But it's a problem, especially when things like this happen.

    ReplyDelete
    Replies
    1. What do you mean issuing the barcodes costs virtually nothing? I’ve been paying $23.78 for that convenience this whole time!

      Delete
    2. That is extremely convenient for them to charge you so much!

      Delete
    3. They are not trying to stop scalpers. They are trying to stop scalpers from selling without ticketmaster's cut. There have been videos on reddit of ticketmaster at expos promoting the use of multiple bot accounts to suck up tickets for the intended purpose of scalping.

      https://youtu.be/N-HCqL38WdY?si=k5Es4aydQPH6Cbuf

      Delete
    4. Look, I'm no TM fan.

      But TM and the exhibitors (performers) feel that knowing who you are selling to helps make it harder for scalpers to buy thousands of tickets and then resell them. And if Taylor Swift says "no reselling at all" then they can block reselling completely (at least not to people who you don't want to loan your phone to).

      Taylor Swift can say "don't sell thousands of tickets to one account" and they can do that. They couldn't do that if they didn't know who you were.

      That's the theory about how they stop scalpers. Personally, I dislike all of it and don't really believe it does much except change who does the scalping.

      Delete
    5. I was under the impression artists have to work with Ticketmaster because they have exclusive rights with so many of the venues in the world.

      Even when ticketmaster "blocks reselling" you can still transfer/sell tickets via the barcode and services like stubhub so it doesn't really deter scalpers much at all.

      Delete
    6. I don't think they have any real choice. But if they have to work with TM at least they can appreciate the efforts TM puts into place to keep companies from buying lots of tickets if the artist doesn't want it.

      They certainly are willing to be part of the scalping process, to take a cut of the scalping that is allowed.

      Delete
    7. Yeah no. I don't think most artists would be willing to partner with TM if possible just because of their shitty reputation - and the consumer ends up missing out more from service fees + resale fees + fee fees... And let's be frank, all the big resellers already have ways around TM's methods anyway, whether it's botting or zombie identities. Evidently TM hasn't done shit to deter actual scalping on their platform as it still happens all the time...

      Delete
    8. Which is insane because the AXS ticket app does 60s rotating codes on the app which should all but completely destroy people being able to resell

      Delete
    9. TM allows artists to maximize profit from scalpers, not to stop them

      Delete
  10. Couldn’t happen to a shittier company 👍

    ReplyDelete
    Replies
    1. Only Nestle could be worse than Ticketmaster

      Delete
    2. DuPont beats both by a large margin.

      200 years of Evil Inc, just look at any era of their history.

      Delete
    3. Happy cake day!

      Delete
    4. and to the consumers already abused the most

      Delete
  11. They should be realistic and only charge them $10,000….but with a $1.2B service fee and $600M transaction fee

    ReplyDelete
    Replies
    1. Ohhh those hidden fees, Ticketmaster will love those as much as we do!

      Delete
  12. Another reason monopolies are a problem.

    ReplyDelete
  13. Love that news site then turned around and fed the private info to a LLM ChatGPT to audit the data.

    ReplyDelete
  14. Burn it to the ground. Fuck ticketmaster. While they are at it, leak the data showing their collusion with venues to the feds

    ReplyDelete
    Replies
    1. And somehow include all health care companies with them.

      Delete
  15. And somehow this is more ethical than scalping tickets

    ReplyDelete
  16. While I detest hackers and their self agrandised criminal behavior. It couldn't have happened to a more detestable company. Their business practices have turned concert enjoyment into a overpriced aggravation that has put concert tickets out of reach for the average music lover and so expensive as to leave a bad taste in your mouth even if you can afford it 🤬

    ReplyDelete
  17. 1mil plus 7mil in processing fees

    ReplyDelete
  18. It’s the dynamic pricing feature that took it to 8 million

    ReplyDelete
  19. Probably a inside job and they are getting their last crime in before the death of Ticketmaster

    ReplyDelete
  20. What does it mean they leaked 440,000 tickets? Do they now have control of those tickets that someone else already paid for?

    ReplyDelete
    Replies
    1. Hackers are going to watch Taylor Swift on their own in an empty arena

      Delete
  21. Ticketmaster has been screwing everybody for years but couldn't give the hackers $1m?

    ReplyDelete
  22. I guess the ransom fee increased because of all those extra surcharges , carrying fees and shipping etc …Ticketmaster should know a thing or two about that !

    ReplyDelete
  23. Hate to say it but since ticket master is fkin us over they should ask for more ransom! Make em taste their own medicine for once.

    ReplyDelete
    Replies
    1. It's $1 million, plus a $500k surcharge, plus $500k processing fee, plus $2 million fuck you fee, plus $5 million because we can fee

      Delete
  24. In these dire times, it is nice to finally read some good news.

    ReplyDelete
    Replies
    1. I was just thinking the same thing.

      Delete
  25. If this is a ransom for Ticketmaster, I would expect the hackers to add an additional ‘convenience fee’ to that ransom.

    Hell, I would.

    ReplyDelete
  26. This may be the only ransomware heist I can actually support.

    Kick the ransom up to $20 million because of service fees that weren't originally specified hackers!

    ReplyDelete
  27. Admittedly, this is great. But there are worse corporations, Like Monsanto, Nestlé, and every oil company. Why stop here?

    ReplyDelete
    Replies
    1. This reads like a generic comment you see a main character scroll past in a cheesy movie where they’re trying to make random user comments seem “realistic.”

      Delete
    2. Found the Nestlé shill, just kidding its just a @weirdoadult who comments on @r/teenagers and @r/TeenagersButBetter

      Delete
    3. I agree. Will this solve anything? Or will LiveNation pass this costs on to the consumer. Release all the data for all of those corporations. Wreck their whole enterprise and upend the system! They’re poisoning us and they don’t pay taxes.

      LiveNation will just brush off this minor inconvenience and get back to screwing over consumers.

      Delete
  28. How can they "leak" tickets? Can't ticketmaster void those tickets?

    ReplyDelete
    Replies
    1. You’d think they could just re-email out everyone new tickets with new barcodes and invalidate the old ones. The problem are the tens of thousands of people who will still show up with the tickets they originally legitimately received and then get blocked at the door

      Delete
    2. They cannot just void all the tickets for the tour, people would need to buy them again

      Delete
    3. it includes info about who bought them, etc...

      Delete
  29. I'm ready to bet it's an inside man /former employee attack, exactly like Ashley Madison.

    ReplyDelete
  30. Ticket Master finally getting a taste of their own medicine. Fuck em!

    ReplyDelete
  31. Stop hacking hospitals and keep hacking shit companies like Ticketmaster.

    ReplyDelete
  32. I don't understand how TM can't just change the barcodes. What?

    ReplyDelete
  33. Fuck Ticketmaster.

    ReplyDelete
  34. Damn nobody feels sorry for Ticketmaster

    ReplyDelete
    Replies
    1. Why should anyone? Bunch of fuckin scum who supports scum people.

      Delete
  35. Fuck Ticketmaster

    ReplyDelete
  36. Is there a reason why Ticketmaster can’t just invalidate all previously issued barcodes and re-issue them to the customers?

    ReplyDelete
  37. This comment has been removed by a blog administrator.

    ReplyDelete
  38. They didn’t increase the price? It was always 1 million it’s just 8 million now because they’re adding a service fee, and handling fee, looking the tickets fee etc, so it’s 8 million they just were caught by surprise and couldn’t believe people did that to them without letting them know beforehand

    ReplyDelete
  39. This comment has been removed by a blog administrator.

    ReplyDelete
  40. I mean, $8 million is more than enough retirement money for any normal human being, and coming in that "low" means they have a higher chance of actually receiving that money.

    Not being arrested after receiving the obviously tracked money is the hard part, though, so the less of it you have to try to clean, the less likely you'll be caught. But I don't see that happening (not being caught). There will be investigators solely assigned to finding the hacker(s) even if it takes them decades.

    ReplyDelete
  41. Tbh fuck Ticketmaster, those hackers are doing us a service.

    ReplyDelete
  42. Fuck it. Why not $440M?

    ReplyDelete
  43. I’m glad they’re getting a taste of their own medicine. Holding tickets that customers want to buy at a fair price for ransom.

    ReplyDelete
  44. 1 million for the ransom, 7 million for service fees.

    ReplyDelete
  45. And the hackers are still less evil than ticketmaster

    ReplyDelete
  46. Could not happen to a nicer company

    ReplyDelete
  47. 7 million dollar service fee.

    ReplyDelete
  48. I hope they burn these fuckers to the ground. I can go back to camping out for tickets. The dildo of consequences...

    ReplyDelete
  49. Suck it Ticketmaster. Class action lawsuit incoming...

    ReplyDelete
  50. They’ll establish a “future ransomware” fee now

    ReplyDelete
  51. Why not make it $80 million or $800 million. Those rich fucks got the money…

    ReplyDelete
  52. Couldn’t have happened to a company that deserved it more. Fuck them

    ReplyDelete
  53. Please, please, pleeeease drive Ticketmaster into the ground! Squeeze their balls until they are crying and then stomp on them some more. Hack the world people, this is a good deed! May their favorite band never break up!

    ReplyDelete
  54. Everyone loves it when shitty monopolistic corporations that bend over customers on a daily basis get hacked. Just wipe everything Ticketmaster has in its database, truly, fuck them.

    ReplyDelete
  55. Couldn't be happier about bad things happening to Ticketmaster. Hopefully they're forced to pay the full cost of making everyone whole and it forces them completely out of business

    ReplyDelete
    Replies
    1. I couldn't agree more with this. Fuck ticket resellers, absolute scummy people that Ticketmaster fully supports and does nothing to stop. Fuck em, let them burn.

      Delete
  56. Potential ramifications include:

    Reputation Damage: Such a high-profile breach can severely damage Ticketmaster’s reputation, leading to loss of customer trust and future business.

    That’s rich.

    ReplyDelete
  57. Can't wait until they go bankrupt

    ReplyDelete
    Replies
    1. Wishful but if you aren't thinking what are doing with the money? Crypto?

      Delete
  58. Send Ticketmaster bankrupt. Fuck em. They have way too much control over ticketing for performers and venues.

    ReplyDelete
  59. Like, seriously, how do these large corporations not have some sort of AI cybersecurity that watches all the incoming and outgoing traffic - and sounds an alarm when 193,000,000 customer records start getting downloaded?

    ReplyDelete
    Replies
    1. I think that’s harder in practice than what you just wrote, though.

      Delete
    2. AI isn’t nearly as capable as you think it is.

      Delete
  60. The Eras tour is still happening?

    ReplyDelete
    Replies
    1. She's playing Amsterdam today. It will wrap up by the end of this year.

      Delete
    2. Three more US cities in October (New Orleans, Indianapolis, Miami; 9 shows total) - average prices for remaining tickets sold by stubhub (owned by Ticketmaster btw) are $3k for nosebleed or limited view, lower bowl or ground floor up to $8-$10k per ticket

      Delete
  61. Just give all the tickets away.

    ReplyDelete
  62. I’m cheering, but i know the cost will be passed on to the consumers not the entertainment extortionists.

    ReplyDelete
  63. Si what exactly did they steal? User’s data? Credit card numbers… ?

    ReplyDelete
    Replies
    1. ticket bar codes.

      Delete
    2. Can’t they just cancel them and re-do them?

      Delete
    3. I don't know ¯\(ツ)/¯ . I just glanced over the article posted in OP and that states that 440k ticket barcodes (for Taylor Swift, and 3M tickets for various other events) and thus tickets have been stolen. I have no clue how ticketmasters backend operates and how feasable it is. I don't even know if ticketmaster knows exactly which tickets have been compromised.

      Aside from that it seems that this information was also stolen (taken from OP again):

      980 million sales orders

      680 million orders detail

      1.2 billion party lookup records

      440 million unique email addresses

      4 million uncased and deduped records

      560 million AVS (Address Verification System) detail records

      400 million encrypted credit card details with partial information

      Delete
  64. They didn’t count on all the ransom fees that’s how they get you.

    ReplyDelete
  65. $8 million plus a transaction fee

    ReplyDelete
  66. If there's one company that deserves this, it's them . Hope it will cost them way more than the 8 million XD

    ReplyDelete
  67. I work IT for a huge corporation....

    One of our vendors got hit by one of these ransom guys and THEY ACTUALLY PAID and they're still fucked. It's insane the damage they can do....

    ReplyDelete
  68. Should demand way more than that. Fuck ticketmasters.

    ReplyDelete
  69. Ticketmaster does not offer a safe or reliable service.

    ReplyDelete
  70. I hope the hackers up the ransom a shitload and Ticketmaster is forced to pay. Ticketmaster is a greedy bitch.

    ReplyDelete
  71. I don't agree with black hats, but holy shit, that is good. Couldn't have hit a nicer corporation.

    ReplyDelete
  72. Perhaps these hackers can raise the ransom so high that robin hood style, they can return our fees. They already have our emails and card info...

    ReplyDelete
  73. Gotta love these hackers Next in line, insurance broker please :)

    ReplyDelete
  74. $8 million ransom + $4 million service charge + $2 million convenience fee + .50/ticket venue restoration fee

    ReplyDelete
  75. Dear Hackers Please raise the ransom money to 50 million. Suck them dry.

    Sincerely, Ticketmaster hater

    ReplyDelete
  76. Couldn’t happen to a better company

    ReplyDelete
  77. That’s such chump change for Ticketmaster.

    ReplyDelete
  78. Fuck Ticketmaster together with scalpers

    ReplyDelete
    Replies
    1. Ticketmaster are the scalpers these days

      Delete
  79. Very limited inventory on those $1 million tickets and somehow the bots got them all first. Gotta pay the markup.

    ReplyDelete
  80. I would love it swift drops to ticketmaster for all future

    ReplyDelete
  81. Those hackers are always going after 14 year old girls. In one way or another.

    Why not the richy rich old guys?

    ReplyDelete
  82. Oh for fucks sakes I just made an account with them three weeks ago cuz I was thinking of going to a show but didn't. Just horrible timing

    ReplyDelete
  83. Honestly, almost rooting for the hackers. Sick of big corps and bad actors exploiting and manipulating the masses

    ReplyDelete
  84. In all honesty fuck Ticketmaster!

    ReplyDelete
  85. These tickets are worthless anyway. Since you need to show id at gate?

    ReplyDelete
    Replies
    1. No, I’ve never had to show ID.

      Delete
  86. What does it mean that a ticket is leaked? Can anyone download that ticket from the leaked files? Or is it just ticket purchase data that is being leaked

    ReplyDelete
  87. Theoretically they could print fake tickets with the barcode and get into the event if they arrive before the original purchaser. Though I don’t see how it wouldn’t be fairly simple for Ticketmaster to mass-change the barcodes since it’s all through their app anyway.

    ReplyDelete
  88. You should be able to sue Ticketmaster for everything

    ReplyDelete
  89. Schadenfreude is best Freude.

    ReplyDelete
  90. Wow, now with 8 million they can now all go see a Taylor Swift concert (bleeder seats) and have leftover change for one T-shirt

    ReplyDelete
  91. It's still a 1 million dollar ransom but there is a 7 million dollar convenience fee

    ReplyDelete
  92. Are they charging an 2million admin fee ?

    ReplyDelete
  93. I hope it's a typo and the hackers want 8 billion. Fuck Live Nation

    ReplyDelete
  94. Hackers are still not asking close to what data is worth 8 million is just the one weekend of resale tickets for a few shows this data is worth well over $100 million TM / LN better hope Tailor Swift or the DOJ don't get their hands on this data

    ReplyDelete
  95. if these are unused tickets they stole they're just gonna regenerate the tickets and invalidate the ones released

    ReplyDelete
  96. Just wait until they hit the “Pay” button and are surprised by a $10 million dollar service fee.

    ReplyDelete
  97. omg you just made me lol, literally…

    ReplyDelete
  98. Best corporation to be hacked so far! Keep that shit up.

    ReplyDelete
  99. What happened to the cyber security platforms that TM LN had bought? I worked for one such company and TM LN was one of our biggest customers. We used to flaunt them at every opportunity.

    ReplyDelete
    Replies
    1. TM apparently gave admin credentials to a company called EPAM that stored them in cleartext in a jira ticket. The latter company seems to have dropped off of Snowflake's preferred partner list.

      Delete
  100. First the DoJ launches a lawsuit then a month later this hack. Some elite must’ve tried to buy tickets to a poor person event for once and got heated af

    ReplyDelete

Post a Comment

Stay informed!